Deliveries

We ship within the UK and Internationally every day - we only rely upon top quality service logistics providers, most shipments are sent via UPS or DPD courier services and consignment tracking information will be emailed to you upon despatch of your order. We currently accept online orders within the UK and the following countries;

WE SHIP WORLD WIDE

PLEASE Email [email protected] for competitve shipping quotations

However, if your country isn't listed please contact us via email or telephone to obtain a shipping quote to your destination.

We supply high quality audio equipment direct to the trade and public - all goods sold are brand new and supplied in perfect, fully working condition unless clearly stated otherwise.

Deliveries will be made via our courier company, you should be aware that a contact telephone number is a mandatory requirement for every delivery and failure to provide an appropriate number may delay the delivery of your order.
UK Customers may opt for a time specific or Saturday delivery, subject to the service being available and the payment of the additional costs incurred - please contact us to arrange any such service.
Each order despatched is packed with extreme care using appropriate packing, but in the unfortunate event that you do experience any damages during transit, please notify us immediately either by e-mail or telephone and then in writing within 7 days.

Calculating Precise Delivery Charges

Shipping Prices to your destination will be automatically calculated by our website, simply place the items you require in your basket and proceed to checkout to view our competitive shipping rates.

Delivery Times

Orders are normally despatched within 2 working days, but please allow up to 10 Working Days for orders to be processed and delivered. If required sooner, please contact us before placing an order online and we will do our best to accommodate you.
In the rare circumstances when it is envisaged that an order will take longer than 10 Working Days to be despatched to you (e.g. due to inventory depletion and a supplier’s stock shortage) we will contact you immediately.

If originally requested items are no longer available, Lean Business Audio Ltd may offer you an alternative or substitute product, however, in these cases you are entitled to refuse the offer or have the items despatched to you and then Lean Business Audio Ltd will cover the cost of returning the item if they are not suitable.

Delivery times can vary depending upon your specific location, but the following table gives an indication of the typical transit times with our premium courier services;

• Mainland UK - 24hr courier
• Northern Ireland & off-shore UK - 48hr courier
• Belgium, France, Germany, Luxembourg, Netherlands and Rep. of Ireland- 2 days
• Austria, Denmark, Liechtenstein and Switzerland - 3 days
• Czech Republic, Italy, Slovakia and Spain - 3-4 days
• Estonia, Finland, Hungary, Poland, Portugal, Slovenia and Sweden - 4-5 days
• Bosnia-Herzagovina, Bulgaria, Croatia, Greece, Iceland, Latvia, Lithuania, Norway and Serbia - 4-6 days

For all destinations, you will receive an email confirmation of the shipping details when your order is despatched and a consignment number with instructions for on-line tracking of your parcel(s).


Returns

Refunds will be given, provided written (email or letter) confirmation is received from the customer within 7 days of delivery of the product/s. We can only accept returns of complete product, which are unused and in an "as new" condition. Please take special note that we are unable to accept returns of speakers that have been screwed into place, as the paper cone usage indicator around the rim will be damaged and thus we will not be able to resell these products to other customers. We do not sell goods on a trial basis, please ensure you verify the audio product/s suitability for your needs before screwing the speakers into a cabinet or making any fixing or activity that might render the product as 'used'.

For your protection, where you are returning an item to us, we recommend that you pack the product/s securely (taking care not to deface the original packaging) and use a recorded-delivery service. Failure to return the item in suitable resalable condition may result in us being unable to refund the full value of the item.
Please note that the customer will be responsible for the costs of returning the goods to us unless we delivered the item in error, as a substitute product, or the item is faulty. If we do not receive the item back from you, we may arrange for collection of the item from your location, at your cost.
Please also note that you will be responsible for the costs of collection in the event that our specialist courier service collect a large item from you to return to us.

lean-business.co.uk will remind you of the terms and conditions of your order (and order cancellation) via a confirmation email upon processing of your order.
Please note that returns may be liable to £8.99 administration charge where free carriage is offered.
We are confident that our products will be supplied to you in excellent condition; however in the unlikely event you are dissatisfied; please notify us immediately to enable us to resolve the issues as soon as possible.

RETURNS ADDRESS

LEAN AUDIO
18 The Sterling Complex
Ipswich
IP1 5AP
United Kingdom